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Does TOKTAM ship internationally?
Yes, we offer both domestic shipping in the UAE, as well as international shipping.
You can find out more about our shipping and return policies on this page.
Does TOKTAM accept returns?
Items purchased as “Ready to Ship” on the website may be exchanged within 7 days of receiving your order.
Items approved for return must be received as unused with all tags and labels still attached, alongside original packaging and sales invoice. Returns that do not meet our policy may not be approved. We do not refund on "change of mind" purchases.
Engraved or embossed, special order, personalized and made-to-order creations cannot be returned for exchange or refund. In certain cases, pieces may be exchanged at the brand's discretion.
You can find out more about our shipping and return policies on this page.
Does TOKTAM help with custom orders?
Yes, you can contact our team via our contact form or at info@toktam.ae to learn more about our custom atelier services.
How can I track my TOKTAM order?
Once you place your order, our team will get in touch with you in regards to its order status.
How long does it take for my TOKTAM order to be ready?
Ready to ship pieces will be processed and shipped within 1 – 3 days. Made to order pieces may take upto 4 - 6 weeks to ship. Orders will not be produced until full payment is made.
For rush orders, at an additional fee, please contact us directly at info@toktam.ae or reach us on our contact form.
How can I get in touch with the Toktam team?
You can contact our team via our contact form or by sending us an email at info@toktam.ae.